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Privacy Policy

Edcon Limited ("Edcon")
Trading as Red Square
Updated May 2013

Managing Director and Chief Executive Officer: J Schreiber*
Directors: M R Bower, U Ferndale
Group Secretary: CM Vikisi
*Germany

  • Aim

    Edcon respects consumers' constitutional rights to privacy and we are committed to preserving your online safety by preserving your privacy anytime you visit or communicate with our website. Accordingly, Edcon believes in protecting the personal information we collect from you when you use the redsquare.co.za website ("our website").

    This privacy and security policy has been developed to ensure that users of our website know that their personal information is kept private and that any information we use is to improve our service to you. This privacy and security policy forms part of our website terms and conditions.

  • Personal Information

    Personal information refers to all information about you as an identifiable individual, including your name, address, email address, telephone number, and identity number.

  • Personal Information Collection and Use

    Save as set out herein, we will not use any personal information collected without your consent for any purposes other than the following:
    • to process your requests to prevent 
    • fraud on your account
    • to improve and develop new products and services offerings
    • to alert you of any changes to or new products and services offerings
    • to improve your experience on the website, improve our service to you and alert you of new website features
    • to inform you of any changes to the website and any technical, administrative or legal notices important to our website which we believe may be of interest to you.

      In order to register for certain services or to enter competitions or promotions offered through our website from time to time, Edcon will ask you for relevant personal information. Edcon will use such information to provide the services to you. Edcon may also use such information for its own internal purposes including:
    • establishing and verifying your identity
    • maintaining and updating our customer databases, and
    • marketing analysis, product research and development purposes
  • Registration

    In order to use this website, you must first complete the registration form and create a user name and password. During registration you are required to give contact information (such as your name and email address). We use this information to contact you about the services in which you have expressed an interest.

    You may be required to provide demographic information (such as income level and gender) to us. This information may be used to provide you with a more personalised experience on our website.

  • Orders

    If you purchase products from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email and delivery address) and financial information (such as credit card number and expiration date).

    We use this information for billing purposes, to fill your orders and to provide order updates. If we have trouble processing an order, we will use this information to contact you.

  • Personal Information Sharing and Disclosure

    Edcon will not sell, rent or otherwise disclose your personal information to any third party without your consent. Edcon will use its best commercial endeavours only to use or disclose your personal information in the manner stated in this policy.

  • Aggregate Information

    Edcon reserves the right to share non-personal information in aggregate form with third parties for business purposes, for example with advertisers on our website or business associates and partners. This does not involve disclosing any personal information which can identify any individual in any way. We do not link aggregate user data with personally identifiable information.

  • Personally Identifiable Information

    We may disclose any personal information to any of our affiliates and group companies, and pursuant to any merger activity or restructuring of the Edcon Group of companies. The companies that make up the Edcon Group subscribe to this privacy and security policy.

  • Other Third Parties, Agents and Service Providers

    We may disclose personal information to third party companies employed by Edcon to provide services for us, including for example, website hosting and development, and delivery services. These companies require access to your personal information to perform their functions.

  • Storage of your Personal Information

    In operating our website it may become necessary to transfer data that we collect from you for processing and storage. By providing your personal data to us, you agree to this transfer, storage and processing. We will do our best to ensure that all reasonable steps are taken to securely store your data.

  • Legal Disclaimer

    We reserve the right to disclose your personally identifiable information to governmental bodies, exchanges and other regulatory or self-regulatory organisations if Edcon is required to do so by law or if we believe that such action is necessary to:
    • comply with the law or with any legal process
    • protect and defend our rights and property or that of our customers and companies in our group
    • prevent fraud or abuse, misuse or unauthorised use of our website, and/or
    • protect the personal safety or property of our customers or the public (if you provide false or deceptive information about yourself or misrepresent yourself as being someone else, Edcon will disclose such information to the appropriate regulatory bodies and commercial entities).

      In addition, we may disclose information if required to do so to any regulatory authorities in connection with any investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose Edcon to legal liability.

  • External Links

    External links may appear on our website. These external links have their own privacy policy. Edcon is not in any way responsible for such external links. Our liability, therefore, covers us in respect of our website only and we do not accept liability for any external links, as Edcon has no control over these external links.

  • Business Transitions

    In the event Red Square goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets or shares, your personally identifiable information will likely be among the assets transferred. We will endeavour to notify you of any such change in ownership or control of your personal information.

  • Communicating With You / Opting Out

    We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information.

    If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by:
    • following the instructions included in each newsletter or communication
    • updating your profile preferences
    • calling customer services

  • Customer Service

    We will communicate with you in response to your enquiries, to provide the services you request, and to manage your account. Generally, you may not opt-out of these communications, which are not promotional in nature.

  • Special Offers, Promotions, Interesting Events and Surveys

    We will occasionally send you information on products, services, promotions, special offers or other interesting events.

  • Newsletters

    If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you.

  • Service-Related Announcements

    We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature.

  • Accuracy of Information

    It is important that the information we have about you is accurate and up to date. If your personally identifiable information changes you may correct or update it online. We cannot be liable for any information that is inaccurate and/or obsolete.

  • Access to Personally Identifiable Information

    If you would like to receive a copy of the information we hold about you (subject to our right to charge you a fee to cover our expenses in this regard) please contact customer services on 0860 262 289.

  • Closing Your Internet Account / De-registering

    If you wish to close your Internet account, please submit your request in writing to [email protected].

  • Protecting Your Password

    Once you have submitted your information, it is protected by a password chosen by you. You remain responsible for your password and you must not give it to anyone else. Only by entering your username (email) and your password, will you be able to access your personal information. If you have forgotten your password you can request your password to be reset by using our password reminder service. Upon receiving your new password, you must change it immediately to a password known only by you. Protecting Your Computer We are not liable for any security breaches of your computer. The security of your computer is your responsibility and we recommend that you:

    • Regularly install security patches made available by your software provider
    • Use antivirus software
    • Use a personal firewall
    • Use anti-spyware software
    • Practice safe Internet surfing habits

  • Security

    The security of your personal information is important to us. When you enter sensitive information (such as your identity number, credit card number, etc.) on our profile forms, the information is protected using industry standard secure socket layer (SSL) technology.

    Our software stores your password in encrypted format. We use a state of the art firewall to protect our Internet web servers. We follow generally accepted industry standards and all reasonable measures to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

  • Log Files

    As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, referring/exit pages, operating system, and date/time stamp data.

    We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole

  • Cookies

    A "cookie" is a small file stored by your web browser, upon request from a website, on your computer's hard drive for future reference by the website. Cookies are often used to store personal information such as your Internet address, also called your IP address. Cookies pose no security risk to the data stored on your computer nor can viruses be distributed via cookies.

    We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

    We use session cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session cookie expires and is deleted when you close your web browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your web browser’s “help” file.

    Cookies allow our website to recognise you when you visit our website again and to improve our service to you. We use cookies to personalise your experience when interacting with our website. Cookies may also be used to compile aggregate information about areas of our website that are visited most frequently. This information can be used to enhance the content of our website and make your use of it easier.

    You do not need to have cookies enabled on your web browser to use our website. However, disabling cookies on your web browser may prevent us from improving our service to you by personalising your experience. If you reject cookies, your ability to use some areas of our website may be limited.

    Please note that some of our business partners or some of the websites linked to this website (for example advertisers' or suppliers' websites) may use cookies. We have no access to or control over these cookies. This privacy and security policy covers the use of cookies by this website only and does not cover the use of cookies by any linked websites.

  • Third Party Advertisers

    This website may, at any given time, display ads delivered to users by a third party ad server. We reserve the right to share website usage information about users with reputable third parties for the purpose of targeting our Internet banner advertisements on this site.

    Third parties may use cookies and/or clear gifs on this website, which allows it to recognize when a user visits this site. The information that third parties collect and share through this technology is not personally identifiable.

  • Changes to this Privacy and Security Policy

    We reserve the right to modify this policy at any time, so please review it frequently. If we decide to change our privacy and security policy, we will post changes to this page. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

    The amended privacy and security policy will supersede and replace any previous policies with effect from the date on which it is posted on our website.

  • Contact Us

    If you have any questions or suggestions regarding our Privacy Policy, please email customer services at [email protected].